Methodology

How We Rate Casinos

Every casino on NeoSurf.Guide is scored against a fixed set of criteria. Ratings are not influenced by affiliate commissions — they reflect real testing and research.

Our Scoring System

We score each casino out of 10 using six weighted categories. The final rating is a weighted average, not a single impression. Casinos that score below 7.5 overall do not appear in our main listings.

25%

Payment & Neosurf

Is Neosurf listed in the cashier? What is the minimum deposit? Are withdrawals clearly explained?

20%

Withdrawal Speed

How fast are payouts processed? Is the pending period disclosed? Are KYC requirements clear?

20%

Bonus Fairness

Wagering requirements, max bet rules, game contribution, expiry time and payment exclusions.

15%

Licensing & Safety

Valid licence, visible operator details, SSL, account verification and data protection.

10%

Responsible Gambling

Deposit limits, session controls, self-exclusion tools and links to support organisations.

10%

Support Quality

Live chat availability, response time and accuracy of answers to payment-specific questions.

What We Test

Neosurf cashier flow

We open a real account, navigate to the deposit page and confirm that Neosurf is available for the account currency and region. We record the minimum deposit, any transaction fees and how long the balance takes to appear. We also test whether the deposit qualifies for the advertised welcome bonus.

Withdrawal process

We verify what cash-out methods are available after a Neosurf deposit, how long the casino states the processing time will be and whether KYC must be completed before a first withdrawal. We do not score a casino on withdrawal speed unless we have confirmed data from testing or verified user reports.

Bonus terms

We read the full bonus terms, not just the headline offer. Key checks include wagering requirement multiplier, maximum bet per spin during bonus play, game contribution percentages, maximum withdrawal from bonus funds and whether Neosurf deposits are excluded from the promotion.

Responsible gambling tools

We confirm that deposit limits, cooling-off periods and self-exclusion are accessible in the account settings. Casinos that require a support ticket to set a deposit limit score lower than those with instant in-account controls.

How We Update Ratings

Casino conditions change. Bonuses expire, cashier options are removed and ownership transfers. We review each listed casino at least every six months and immediately when a reader reports a significant change. Casinos that consistently delay withdrawals or remove Neosurf without notice are removed from our listings.

Note: Our ratings reflect conditions at the time of review. Always check the casino's current cashier and bonus terms before depositing, as these can change between review updates.