Last updated: May 2026
1. Who We Are
NeoSurf.Guide is an independent casino review and comparison website for Australian players. We do not operate any casino, accept deposits or process payments. We provide information and comparison services only.
2. Information We Collect
Information you provide
When you use our contact form, we collect your name, email address and the content of your message. This information is used solely to respond to your enquiry and is not shared with third parties for marketing purposes.
Automatically collected data
Like most websites, we collect standard access log data when you visit, including:
- IP address and approximate location
- Browser type and version
- Pages visited and time spent on each page
- Referring website or search query
- Device type (desktop, mobile, tablet)
This data is used in aggregate to understand how our site is used and to improve content. It is not used to identify individual visitors.
Cookies
We use essential cookies to maintain site functionality and analytics cookies (Google Analytics) to understand visitor behaviour in aggregate. You can disable cookies in your browser settings, though this may affect site functionality.
3. Affiliate Links
This site contains affiliate links to online casinos. When you click these links, the casino operator may set tracking cookies on your device to attribute any registration to our referral. This is standard affiliate marketing practice. We do not receive any data about your gambling activity — only whether a registration was completed via our link.
4. How We Use Your Information
- To respond to contact form submissions
- To improve site content based on aggregate analytics data
- To identify and fix technical issues
- To comply with legal obligations
We do not sell, rent or share personal data with third parties for marketing purposes.
5. Data Retention
Contact form submissions are retained for up to 12 months and then deleted. Analytics data is retained in aggregate form for up to 26 months.
6. Your Rights
Under applicable Australian privacy law and the GDPR (where applicable), you have the right to:
- Request access to any personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of analytics tracking
To exercise any of these rights, please contact us.
7. Changes to This Policy
We may update this privacy policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of this site after a policy update constitutes acceptance of the updated terms.
8. Contact
For privacy-related questions, please use our contact form.